Other than guidance of special event fashion and cosmetics, gift, advantageous information including fair sale from this

Business Hours and Information

■Open from 10:00 a.m. to 8:00 p.m.
■Main building 10th floor restaurant area: From 11:00 a.m. to 10:00 p.m.

Address and Phone Number

〒730-8501 6-27, Motomachi, Naka-ku, Hiroshima-shi, Hiroshima

TEL: 082-225-2111 (main)

Information Service

◆ Tax Free Services

  • Information about Tax Free shopping.

    In our store, we will have 1.1% of product price targeted for tax exemption as tax exemption fee. We humbly ask for your understanding and patience with this change.
    ※Consumption tax tax exemption system for foreign tourists was revised from Sunday, May 1, 2016, and, more than "general article" 5,000 yen (consumption tax is excluded), as for "the expendable supplies such as cosmetics," amount of money condition was reduced to 5,000 yen - 500,000 yen (consumption tax is excluded) food.
Target Applicants The person (agent impossibility) who purchased product of our store in non-residents
・Foreign nationality within six months for Japanese duration of stay when Japan does not have residence qualification
  ※We non-apply on date of reentrance into Japan
・In Japanese nationality which left Japan for the purpose of staying abroad more than two years,
 When this temporary homecoming period is within six months
Application Period Only on the day of purchase (within business hours)
Target Goods General Goods Consumable Goods
It is within six months from entry day
Take from Japan
Within 30 days from date of purchase
Take from Japan
Shoes, bag, clothing,
watches, jewelries, etc.
Foods, beverages, cosmetics, medicines, etc.
(Excludes repair costs, processing costs)
Goods purchased for the purpose of personal use (does not apply for commercial purposes)
Goods that will be taken out when leaving Japan
Conditions regarding total amount More than 5,000 yen (consumption tax is excluded) 5,000 yen - 500,000 yen .
The purchased amount of general goods and consumable goods can not be added
The purchased amount of each category of goods must meet the conditions entioned above
Refund Method Cash (Japanese Yen)
Packaging No specifications Goods will be packaged according to the method specified by the country.
Please do not open until leaving Japan.
Tax will be charged if consumed in Japan.
Necessary Items ① Passport of the applicant (copies are unaccepted/ entry stamp (approval stamp))
  ※ "Overseas resident visa" or "ID card" is necessary for Japanese nationals residing overseas
  ※ "Crew member's landing permit" is necessary for flight crew members

② Purchased goods
③ Purchase receipt (handwritten or automatically issued receipts are unaccepted)
④ Used credit card (only if used for purchasing)
  ※ The name on the credit card and passport must be the same
  ※ Corporate credit cards are unaccepted
Goods Excluded from Tax Exemption Pokemon center, Loft, Yamano Music, EDION, craft world, PRADA, BVLGARI, FENDI, some specialty stores, pasera including roropiana, purchase in another store including aqua center street

※Please be aware that handling fees received can not be returned even when eturning a product.
  Thank you for your understanding beforehand.

※For further details, please personally consult a staff.

Available settlement method

  • WeChatPay
  • UnionPay Card
  • JCB
  • VISA
  • Master Card
  • Diners Club

※WeChatPay, ALIPAY are available only to the cosmetics section.

◆ ATM/ Seven Bank

■Main building 1st floor
■Main building basement 2nd floor

◆ Free Wi-Fi Service "Seven Spot"

Seven Spot Wi-Fi Service is a free Wi-Fi (wireless LAN) service that can be used free of charge.
After registering for internet service, you can easily gain access from inside our store.

Registration is this

◆ Facilities for Your Convenience

  • ●Service Station, Main building basement 1st floor, New building basement 1st floor
    English interpreter, Main building basement 1st floor , Service Station
  • ●Concierge counter Main building 1st floor
    We support our customers with shopping consultations, providing store and service information, and introducing professional sales staff.
  • ●Cloakroom counter Main building 1st floor
    ※Please refrain from bringing in animals or pets, fragile or valuable items, and umbrellas.
  • ●Coin lockers Main building basement 1st floor (free) .3rd floor (at bus center, pay)
  • ●AED (automated external defibrillator) Main building 1st floor .10th floor, New building 1st floor

◆ For Customers with Small Children

  • ●Baby rest room Main building 6th floor
    This is a relaxing space where you can feel free to change dirty diapers or nurse your child. We have cribs, hot water for baby formula, and a nursing room set up for your convenience.
  • ● Stroller rental Main building 1st floor concierge cloakroom counter / Main building basement 1st floor, the new building basement 1st floor Service Station

◆ For Persons with Disabilities

  • ●Wheelchair Accessible Public Telephone, New building 1st floor connecting walkway
  • ●Wheelchair Accessible powder room, Main building basement 1st floor .4-7th floor .10th floor , New building 1st floor
  • ●Wheelchair rental
    Main building basement 1st floor, New building 1st floor Service Station,each one/ Main building 1st floor Concierge , Cloakroom Counter
  • ●Heartful Advisors Concierge Counter /Service Station
    We shall strive to provide the utmost support and care for our elderly and disabled customers so that they can enjoy their shopping safely and comfortably.
  • ●Ostmate-Adaptive Powder Room, Main building basement 1st floor .4-7th floor .10th floor

SOGO, Seibu Department Stores
Guidance of special special treatment

We accept procedure in TAX REFUND COUNTER of each shop.

Special treatment 1
It discounts designated product 5% when we have you purchase more than 3,000 yen (tax-excluded).
Special treatment 2
We present gift certificate NT$3 of Tohigashi SOGO variety of goods, for 000 yuan to every 300,000 yen (tax-excluded) purchase with designated product in designated Japanese SOGO and Seibu Department Stores.
※Purchase amount of money at five places of designated stores accumulates, and adding up is possible.
Special treatment 1, 2
Some products are excluded.

To Taiwanese Happy Go card member

Welcome to SOGO, Seibu Department Stores

Special special treatment for Happy Go card member is available at 5 following stores.


  • The Chinese interpreter staff
  • English Floor Guide
  • ATM
  • Duty Free Counter


  • The Chinese interpreter staff
  • Chinese Floor Guide
  • English Floor Guide
  • ATM
  • Duty Free Counter


  • English Floor Guide
  • ATM
  • Duty Free Counter


  • The Chinese interpreter staff
  • Chinese Floor Guide
  • English Floor Guide
  • ATM
  • Duty Free Counter


  • Chinese Floor Guide
  • English Floor Guide
  • ATM
  • Duty Free Counter


The Chinese interpreter staff
※The interpreter staff may be absent. We thank you for your understanding.
Chinese Traditional Chinese floor guide
English Floor Guide
[Seven Bank]
There is Chinese operation screen.
Duty Free Counter

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