Other than guidance of special event fashion and cosmetics, gift, advantageous information including fair sale from this

Business Hours and Information

■Main Building, Annex Open Monday to Saturday from 10:00 a.m. to 9:00 p.m. Open Sundays and Holidays from 10:00 a.m. to 8:00 p.m.
■Restaurant, 8th Floor. Open Monday to Friday from 11:00 a.m. to 11:00 p.m. Open Saturday, Sunday, and Holidays from 10:30 a.m. to 11:00 p.m.
■ainz & tulpe Open Monday to Sunday and holidays from 10:00 a.m. to 10:00 p.m.
■BOOKS SANSEIDO Open Monday to Sunday and holidays from 10:00 a.m. to 10:00 p.m.

Address and Phone Number

〒171-8569 1-28-1, Minamiikebukuro, Toshima-ku, Tokyo

TEL: 03-3981-0111 (main)

Ikebukuro Station Area Map

Information Service

◆ Tax Free Services

  • Information about Tax Free shopping.

    In our store, we will have 1.1% of product price targeted for tax exemption as tax exemption fee. We humbly ask for your understanding and patience with this change.
    ※Consumption tax tax exemption system for foreign tourists was revised from Sunday, May 1, 2016, and, more than "general article" 5,000 yen (consumption tax is excluded), as for "the expendable supplies such as cosmetics," amount of money condition was reduced to 5,000 yen - 500,000 yen (consumption tax is excluded) food.
Target Applicants The person (agent impossibility) who purchased product of our store in non-residents
・Foreign nationality within six months for Japanese duration of stay when Japan does not have residence qualification
  ※We non-apply on date of reentrance into Japan
・In Japanese nationality which left Japan for the purpose of staying abroad more than two years,
 When this temporary homecoming period is within six months
Application Period Only on the day of purchase (within business hours)
Target Goods General Goods Consumable Goods
It is within six months from entry day
Take from Japan
Within 30 days from date of purchase
Take from Japan
Shoes, bag, clothing,
watches, jewelries, etc.
Foods, beverages, cosmetics, medicines, etc.
(Excludes repair costs, processing costs)
Goods purchased for the purpose of personal use (does not apply for commercial purposes)
Goods that will be taken out when leaving Japan
Conditions regarding total amount More than 5,000 yen (consumption tax is excluded) 5,000 yen - 500,000 yen .
The purchased amount of general goods and consumable goods can not be added
The purchased amount of each category of goods must meet the conditions entioned above
Refund Method Cash (Japanese Yen)

Credit card
※ It is limited to credit card in the name of person.
※ Sending procedure is performed to credit card of designation.
We hope that you have to wait for *1 to money received to card issuance company for a minimum period of around one week.

※1 varies according to brand of card to use, issuance companies.
[available card]
JCB, visa, master, American Express, Diners Club, ginren
Packaging No specifications Goods will be packaged according to the method specified by the country.
Please do not open until leaving Japan.
Tax will be charged if consumed in Japan.
Necessary Items ① Passport of the applicant (copies are unaccepted/ entry stamp (approval stamp))
  ※ "Overseas resident visa" or "ID card" is necessary for Japanese nationals residing overseas
  ※ "Crew member's landing permit" is necessary for flight crew members

② Purchased goods
③ Purchase receipt (handwritten or automatically issued receipts are unaccepted)
④ Used credit card (only if used for purchasing)
  ※ The name on the credit card and passport must be the same
  ※ Corporate credit cards are unaccepted
Goods Excluded from Tax Exemption Specialty store in present in Japan and some halls including use product, purchase in another store

※Please be aware that handling fees received can not be returned even when eturning a product.
 Thank you for your understanding beforehand.

※For further details, please personally consult a staff.

Available settlement method

  • WeChatPay
  • UnionPay Card
  • JCB
  • VISA
  • Master Card
  • Diners Club

◆ ATM/ Seven Bank

■Basement 2nd Floor (South A11)
■Basement 1st Floor (North B1)
■The first floor (central A5)
■8th Floor (North B2)
■12th Floor
■Library, 1st Floor

◆ Foreign currency changemaker

■The first floor (central A5)

◆ Free Wi-Fi service in shop

In shop more usefully.
You came to be able to use newly free Wi-Fi.

PASS WORD:seibu123

※Seventh pot is available sequentially, too.

◆ Free Wi-Fi Service "Seven Spot"

Seven Spot Wi-Fi Service is a free Wi-Fi (wireless LAN) service that can be used free of charge.
After registering for internet service, you can easily gain access from inside our store.

Registration is this

◆ Lost and Found

■1st Floor (South), Passenger Unloading Entrance Information Desk

◆ Wheelchair Rentals

■Basement 1st Floor (Central) Central Hikari no Tokei Entrance Information Desk
■Basement 1st Floor (North), North Exit Information Desk
■= south exit (club on gate) information desk under the ground on the first floor (the south)
■1st Floor (South), Passenger Unloading Entrance Information Desk
■8th Floor (North B2), Restaurant Concierge Desk
■Seibu Parking 4th Floor, Service Counter

◆ Stroller Rental

■Basement 1st Floor (Central) Central Hikari no Tokei Entrance Information Desk
■1st Floor (South), Passenger Unloading Entrance Information Desk
■6th Floor (Central A6), Central Elevator
■8th Floor (North B2), Restaurant Concierge Desk
■Seibu Parking 4th Floor, Service Counter

Information Desks

  • ◆ The south exit (club on gate) information desk ■The first floor (the center) under the ground
  • ◆ The clock mouth information desk of central light ■The first floor (the center) under the ground
  • ◆ The carriage porch Exit information desk ■The first floor (the south)
  • ◆ The north exit information desk ■The first floor (the north) under the ground
  • ◆ The Central Exit information desk ■The first floor (the center)

For inquiries made via telephone, you can reach us by calling our main store number: 03-3981-0111.


◆ Look for the wine-colored concierge mark.

■Each = floor south escalator side the first-floor (central A5) = center elevator ago the fourth floor on the fifth floor, = center escalator side on the sixth floor
In order to meet our customers' requests, we have played skilled and knowledgeable professional staff on each of the aforementioned floors.

◆ Restaurant Concierge

■8th Floor (North B2), Restaurant Concierge Desk
■Inquiries can be made by dialing: 03(5949) 3980 <direct telephone call>
We provide support with various inquiries, such as: suggesting menus for Japanese, Western and Chinese foods, children's menus, settling head-counts for party events, etc. In addition, we also engage in: Providing reservation information for every restaurant and banquet hall, and attending to the disabled.

SOGO, Seibu Department Stores
Guidance of special special treatment

We accept procedure in TAX REFUND COUNTER of each shop.

Special treatment 1
It discounts designated product 5% when we have you purchase more than 3,000 yen (tax-excluded).
Special treatment 2
We present gift certificate NT$3 of Tohigashi SOGO variety of goods, for 000 yuan to every 300,000 yen (tax-excluded) purchase with designated product in designated Japanese SOGO and Seibu Department Stores.
※Purchase amount of money at five places of designated stores accumulates, and adding up is possible.
Special treatment 1, 2
Some products are excluded.

To Taiwanese Happy Go card member

Welcome to SOGO, Seibu Department Stores

Special special treatment for Happy Go card member is available at 5 following stores.


  • The Chinese interpreter staff
  • English Floor Guide
  • ATM
  • Duty Free Counter


  • The Chinese interpreter staff
  • Chinese Floor Guide
  • English Floor Guide
  • ATM
  • Duty Free Counter


  • English Floor Guide
  • ATM
  • Duty Free Counter


  • The Chinese interpreter staff
  • Chinese Floor Guide
  • English Floor Guide
  • ATM
  • Duty Free Counter


  • Chinese Floor Guide
  • English Floor Guide
  • ATM
  • Duty Free Counter


The Chinese interpreter staff
※The interpreter staff may be absent. We thank you for your understanding.
Chinese Traditional Chinese floor guide
English Floor Guide
[Seven Bank]
There is Chinese operation screen.
Duty Free Counter

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Life is your Japan


Please drop in at "popular Ikebukuro" on trip to Japan.
Hotel delivery service

Limited service to customer staying at "sunshine city Prince Hotel"

Purchase product is provided free to hotel
As for the shopping, staying is "sunshine city Prince Hotel" "SEIBU IKEBUKURO".

①We operate "free round-trip buses" from sunshine city Prince Hotel to SEIBU IKEBUKURO.

  • ・Only in hotel hotel guest, it is weekdays to "SEIBU IKEBUKURO" of Ikebukuro Station direct connection: We operate nine flights a day.
  • ・Return to hotel is weekdays from SEIBU IKEBUKURO to hotel: The tenth flight service, 21:15 a day are the last flights.

②Only in one staying at sunshine city Prince Hotel, we send article which purchases in SEIBU IKEBUKURO weekdays, and did to hotel.

  • ・You buy and leave article at TAX REFUND COUNTER, and please enjoy walk of "Ikebukuro".
  • ・On the day, by purchase 6:00 p.m., please file in TAX REFUND COUNTER.
※Both services become weekdays only service. Ask to "TAX REFUND COUNTER" person in charge in detail.