Other than guidance of special event fashion and cosmetics, gift, advantageous information including fair sale from this

Business Hours and Information

Business Hours and Information Open Monday to Saturday From 10:00 a.m. to 9:00 p.m.
[Sundays and holidays holiday] Open from 10:00 a.m. to 8:00 p.m.

※Changes in our hours of operation may occur. For more details, please consult your nearest store manager.

Address and Phone Number

〒150-8330 21-1, Udagawacho, Shibuya-ku, Tokyo

TEL: 03-3462-0111 (main)

Information Service

◆ Tax Free Services

  • Information about Tax Free shopping.

    In our store, we will have 1.1% of product price targeted for exemption from taxation as exemption from taxation fee. We humbly ask for your understanding and patience with this change.
    ※Consumption tax exemption from taxation system for foreign tourists was revised from Sunday, May 1, 2016, and, more than "general article" 5,000 yen (consumption tax is excluded), as for "the expendable supplies such as cosmetics," amount of money condition was reduced to 5,000 yen - 500,000 yen (consumption tax is excluded) food.
Target Applicants The person (agent impossibility) who purchased product of our store in non-residents
・Foreign nationality within six months for Japanese duration of stay when Japan does not have residence qualification
  ※We non-apply on date of reentrance into Japan
・In Japanese nationality which left Japan for the purpose of staying abroad more than two years,
 When this temporary homecoming period is within six months
Application Period Only on the day of purchase (within business hours)
Target Goods General Goods Consumable Goods
It is within six months from entry day
Take from Japan
Within 30 days from date of purchase
Take from Japan
Shoes, bag, clothing,
watches, jewelries, etc.
Foods, beverages, cosmetics, medicines, etc.
(Excludes repair costs, processing costs)
Goods purchased for the purpose of personal use (does not apply for commercial purposes)
Goods that will be taken out when leaving Japan
Conditions regarding total amount More than 5,000 yen (consumption tax is excluded) 5,000 yen - 500,000 yen .
The purchased amount of general goods and consumable goods can not be added
The purchased amount of each category of goods must meet the conditions entioned above
Refund Method Cash (Japanese Yen)
Packaging No specifications Goods will be packaged according to the method specified by the country.
Please do not open until leaving Japan.
Tax will be charged if consumed in Japan.
Necessary Items ① Passport of the applicant (copies are unaccepted/ entry stamp (approval stamp))
  ※ "Overseas resident visa" or "ID card" is necessary for Japanese nationals residing overseas
  ※ "Crew member's landing permit" is necessary for flight crew members

② Purchased goods
③ Purchase receipt (handwritten or automatically issued receipts are unaccepted)
④ Used credit card (only if used for purchasing)
  ※ The name on the credit card and passport must be the same
  ※ Corporate credit cards are unaccepted
Goods Excluded from Tax Exemption Purchase in another store

※Please be aware that handling fees received can not be returned even when eturning a product.
  Thank you for your understanding beforehand.

※For further details, please personally consult a staff.

Available settlement method

  • WeChatPay
  • UnionPay Card
  • JCB
  • VISA
  • Master Card
  • Diners Club

◆ ATM/ Seven Bank

■Building A, 1st Floor
■Loft Building, Basement 1st Floor

◆ Free Wi-Fi Service "Seven Spot"

Seven Spot Wi-Fi Service is a free Wi-Fi (wireless LAN) service that can be used free of charge.
After registering for internet service, you can easily gain access from inside our store.

Registration is this

◆ Lost Child/Missing Persons

Please contact us via our in-store broadcasting system. Please consult the nearest store clerk for help.

◆ Lost and Found

Building B, 3rd Floor, Lost-and-Found Office Telephone 03-3462-3222 <Land-Line>
Please consult the nearest store clerk for help.

◆ Wheelchair Rentals

Wheelchair Rentals
Building A & B, 1st Floor Information, Seibu Parking, 2nd Floor Tollgate
Please consult your nearest store clerk for use.

◆ Multipurpose Powder Room

Building A 1st Floor, Building B 2nd Floor, Loft Building 4th Floor
It's a large spacious wide enough for a wheelchair to easily fit. This room is equipped with a handrail and safe buzzer as well.

◆ Powder Room

Buildings A & B 2nd Floor
This space separate from the washroom, set up so that you can comfortably do you makeup.
In spacious space, you relax and can touch up your makeup.

◆ Stroller Rentals

Building A & B 1st Floor Information
Please consult your nearest store clerk for use.

◆ Multipurpose Powder Room

Building A 5th Floor
This is a spacious area, wide enough for a stroller to fit as well. We have a fully-furnished changing station in this room.
Feel free to join your child in the lounge.

◆ Parent and Child Powder Room (Ladies Only)

Building A, 7th Floor
Feel free to join your child in the lounge.

◆ Baby Lounge/Nursing Room

Building A, 7th Floor
We have installed children's seating, a changing station, and hot water for baby formula.

◆ Smoking Area

Building A 8th Floor
We humbly ask you to please refrain from anywhere in the store, aside from the designated smoking lounges.


◆ Our specialized sales staff seek to meet every request from all of our customers.

At SEIBU SHIBUYA, we employ expert sales staff to handle any and all inquiries related to shopping.
Please come by at your convenience.

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